Privacy & Cookies Policy
Effective Date: 1st February 2025
TutorsPlus (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the Swiss Federal Data Protection Act (FADP) and other applicable regulations.
1. Data Collection
We collect and process personal data in accordance with Swiss data protection laws. The types of data we collect may include:
- Personal Information: Name, email address, phone number, postal address.
- Payment Information: Billing details when you purchase our services.
- Communication Data: Emails, inquiries, or other interactions with our team.
2. Purpose of Data Processing
We collect data for the following purposes:
- Providing tutoring services and customer support.
- Processing payments and managing transactions.
- Communicating updates, offers, and service-related information.
- Complying with legal and regulatory obligations.
- Inquiries submitted via contact forms, chats, emails, telephone calls.
- Registrations for newsletters, portals, and similar services.
- Enhancement of the internet presence (adjustment of the website to your needs).
- Prevention and recording of hacker attacks.
- Responding to your questions and concerns.
- Compilation of usage statistics.
- Assertion and/or defense of legal claims in connection with legal disputes and official proceedings.
- Compliance with legal and regulatory requirements and internal regulations of TutorsPlus, pursuit and implementation of various rights.
- Prevention and investigation of criminal offenses and other misconduct and conducting of internal investigations.
3. Who is Responsible for Data Processing?
The body responsible for data processing is:
TutorsPlus
Rue de Lausanne 72
1202 Genève, Switzerland
Phone: +41 22 731 8148
Email:
4. Payment Service Provider
We use Stripe Payments Europe Limited (‘Stripe’) as a payment service provider, which receives the credit card data entered by you and the billing data from us to process the payment services. The processing of this data for payment processing then takes place under Stripe’s own data protection responsibility (see their data protection information: https://stripe.com/at/privacy). We do not store your credit card data, only a Stripe ID, which we can use to initiate further payments with Stripe.
5. Data Sharing and Disclosure
We do not sell or rent personal data to third parties. However, we may share your data in the following situations:
- Service Providers: Third-party partners who assist in delivering our services (e.g., payment processors, IT providers).
- Legal Obligations: When required by law or regulatory authorities.
- Business Transfers: In case of a merger, acquisition, or sale of assets.
6. Data Security
We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, loss, or misuse. However, no online transmission is entirely secure, and we encourage users to take necessary precautions when sharing information online.
7. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by Swiss law. Once no longer needed, data will be securely deleted or anonymized.
8. Data Breach
If we detect a security breach compromising our Services or exposing Users’ Personal Information to unauthorized third parties—such as through cyberattacks or fraud—we will take appropriate action. This includes investigating, reporting, and notifying law enforcement if necessary.
If the breach poses a risk of harm or if required by law, we will notify affected users via email and post a notice on our Services.
9. Your Rights
Under Swiss data protection laws, you have the right to:
- Access your personal data and request corrections.
- Withdraw consent for data processing where applicable.
- Request data deletion or restriction of processing.
- Object to certain data processing activities.
- Lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) if you believe your rights have been violated.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing personal data.
11. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
12. Privacy of children
We recognize the need to provide further privacy protections with respect to Personal Information we may collect from children under the age of 13 and take many special precautions to protect their privacy.
If you have reason to believe that a child under the age of 13 has provided Personal Information to us through the Services, please contact us to request that we delete that child’s Personal Information from our Services.
We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Services without their permission. We also ask that all parents and legal guardians overseeing the care of children take the necessary precautions to ensure that their children are instructed to never give out Personal Information when online without their permission.
We believe parents and legal guardians should be involved in the online activities of their children and suggest that parents do their best to provide their children with a safe and friendly online environment.
13. Email marketing
We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or for the purposes of utilizing a third-party provider to send such emails. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.
Cookie Policy
At TutorsPlus, we use cookies and similar tracking technologies to enhance your experience on our website. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve security, and provide insights into user behavior. Cookies cannot run programs or deliver viruses, and they can only be read by the domain that issued them.
2. How We Use Cookies
We use cookies for the following purposes:
- Essential Cookies: Necessary for website functionality (e.g., session management, security features).
- Analytics Cookies: Used to collect information on website usage to improve our services.
- Marketing Cookies: Help us tailor advertisements based on your browsing activity.
- Personalization & Security: Used to enhance user experience and ensure a secure browsing environment.
We may use cookies to collect, store, and track information for security, personalization, and statistical purposes. For further details, please refer to our cookie settings.
3. Google Analytics & Data Analytics
We use Google Analytics and other analytics tools to monitor website performance and user behavior. These tools collect information such as:
- Pages visited
- Time spent on the site
- Referral sources
- Device and browser type
This data helps us understand how users interact with our Services and improve functionality. We do not collect personally identifiable information, and we do not associate analytics data with individual users.
Google may process this data on servers outside the EU, but we have enabled IP anonymization to protect user privacy.
For more information, visit Google’s Privacy Policy and Google Analytics opt-out.
4. Do Not Track (DNT) Signals
Some web browsers offer a Do Not Track (DNT) feature that signals websites that you do not want your online activity tracked. Since there is no universal standard for DNT signals, our website does not currently respond to them. However, we limit the collection and use of personal information as described in this Policy.
5. Managing Your Cookie Preferences
You can manage your cookie preferences through our Cookie Consent Banner or adjust your browser settings to block or delete cookies. Please note that disabling some cookies may affect website functionality.
Common browser settings to manage cookies:
- Google Chrome: Settings > Privacy and Security > Cookies
- Firefox: Preferences > Privacy & Security
- Safari: Preferences > Privacy
- Edge: Settings > Site Permissions > Cookies
6. Changes to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
If you have any questions about this Privacy or Cookie Policy or your personal data, please contact us at:
TutorsPlus
Rue de Lausanne 72
1202 Genève, Switzerland
Phone: +41 22 731 8148
Email: